We want you to know what kind of data we collect about you and how we use them. Every day we work to ensure your convenient and fast shopping in the Roba.ee online store. We are putting all our effort to offer you our new and best goods, to listen to your wishes and comments and to provide a convenient search for products on our website. Therefore, we are especially responsible for the security of your personal data and provide all the conditions that the work with data was transparent, and the information about their collection is presented clear and open.
We value your privacy and take care of the personal data you provide, so below we share detailed information about the personal data used and indicate for what purpose they are used. If you have any questions or have comments, let’s contact by phone. + (372) 580-55-200 or by email firstname.lastname@example.org
When you purchase goods through the online store “Roba.ee”, we conclude a contract of sale, and for its execution, minimal information is required: your name, surname, phone number, email address and in the case of home delivery – address. Your contacts are necessary in order to inform about the progress of the order and to address other issues related to the order. This personal information is necessary only for the conclusion and performance of a specific contract.
In order to make a search on the Roba.ee website convenient and efficient, and you could find relevant products as quickly as possible, we store:
- History of your purchases and actions on the Internet page;
- IP address of the equipment used (for example, in order for the residents of Narva to provide information on promotions held in our shop in Narva);
- Payment history to facilitate your shopping, with a choice of your favorite payment method;
- The history of correspondence and conversations with you to answer questions related to your order, if it is not possible to verify a document proving your identity;
- Video material that captures video surveillance equipment in our stores. Video for us is relevant for your security and to prevent theft.
For your convenience, you can additionally provide us with the following information: gender, date of birth, save the payment card data in your personal account, specify contact information of third parties who receive the goods. The specified data are not obligatory and are intended only for more convenient use of the services provided by the electronic store “Roba.ee”.
We use your personal data exceptionally to improve the services we provide and to best fit your needs and habits. Therefore, we collect personal data in order to:
- simplify your shopping while forming your account in our online store;
- offer a product that is relevant to you;
- have the opportunity to analyze activities and provide even greater convenience of using our electronic store Roba.ee. It is important to note that in 8 cases out of 10 we use impersonal data (when it is not possible to determine whether it is your data) by which it is impossible to identify a specific person;
- inform you about exceptional offers prepared just for you;
- to provide you with information about new products, lotteries, promotions and projects;
- effectively address your requests and complaints;
- provide warranty service for the goods you have purchased.
Using organizational and technical measures, we protect your personal data from any unlawful actions: from changing, disclosing or destroying personal data of identity theft, identity fraud.
Our internal organizational system is designed in such a way that people with special powers of attorney can review and process your personal data, but for them we have limited access to your personal data in cases where it is sufficiently impersonal to perform labor functions. Therefore, the level of protection of your personal data meets the highest standards of security.
In order to ensure comprehensive protection of your personal data, we recommend that you pay attention and take care that when you connect to our electronic store, your personal data is not seen by unauthorized persons, and that they are stored properly. We recommend periodically to change your password, protect payment card data and other data that would violate the security and privacy of your personal data.
Our webpage is protected according to the security protocol, which is based on the data encryption system certificate. In the record of the Internet address of such a store there is a letter “s”: „https: //“.
A cookie is a text file with data that is written to the browser by the server of the site you are visiting. We assure you that cookies only help to identify your device, and not you, as a specific person.
Cookies help us analyze the history of your visit to the online store Roba.ee. We turn this information into an opportunity to conveniently use our services, for example, to receive commercial offers that are relevant to you. In order that the convenient use of our services is not limited to our website, the data can be transmitted to our partners who provide advertising services. They are provided with anonymous data that is used only to the extent necessary to provide quality services.
No cookies can link information with a specific person, i.e. they only collect impersonal data.