Return

How do I return the order back to the Roba store?

Before returning the order, please make sure that:

  • No more than 14 calendar days have passed since receiving your order;
  • The product is not damaged and has not been used;
  • The product has all the documents, tags, original packaging, accessories that came with this product. 

For a quick and comfortable return process, please follow these steps:

  1. Fill out a return request. You can download and fill out an application here.

  2. Place the completed application form in the return package. If you do not have a printer, save the application on your computer and send it to email shop@roba.ee, before sending the parcel.

  3. Send the order back to our Roba shop in Jõhvi with the following information:

Name: Diamant Grupp OÜ (Roba kauplus)
Address: Tartu põik 2G
City: Jõhvi
County: Ida-Virumaa
Index:41537
Country: Estonia
Email: shop@roba.ee
Phone: +372 5033285

Upon receipt of the parcel, we will check the goods. If everything is fine with the items and rules, then we will refund the money from 3 to 14 business days (depending on your payment method). If we have questions, we will contact you.

 

How to replace an item from my order to another?

Before replacing an item, make sure that:

  • No more than 14 calendar days have passed since the receipt of your order;
  • The product is not damaged and has not been used;
  • The product has all the documents, tags, original packaging, accessories that came with this product.

Follow the process:

  1. Fill out a replacement request. You can fill out an application here.

  2. Place the completed application form in the replacement package. If you do not have a printer, save the application on your computer and send the saved application, before sending the parcel, to email shop@roba.ee

  3. Send the returned item to our Rob shop in Jõhvi

Name: Roba kauplus
Address: Tartu põik 2G
City: Jõhvi
County Ida-Virumaa
Index: 41537
Country: Estonia
Email: shop@roba.ee
Phone: +372 5033285

Upon receipt of the parcel, we will check the goods. If everything is in fine, we will take into account your wishes for a replacement.

  • If you are exchanging an item for a similar value, you will only need to pay shipping.
  • If there is a difference in the value of the goods during the exchange, we will ask you to pay the difference or refund the difference to you (depending on the case).

 

Basic return policy

  • If the Customer cancels the order, the Customer undertakes to return the undamaged Goods immediately in their original packaging, documents, tags and without traces of use, in extreme cases no later than within 14 calendar days from the date of submission of the request for cancellation. Fill out the return application to speed up and facilitate the return process. The Customer must return the Goods to the store Roba Tartu põik 2G, Jõhvi, Ida-Virumaa, 41537. The Customer shall bear the costs of returning the Goods in case of cancellation of the order.

  • If the goods returned by the Customer are damaged, Roba has the right to demand compensation for damages in the amount of the sale price of the goods. This cost will be deducted from the amount returned to the Customer.

  • If the Customer refuses the order without good reason. For example, when a customer receives the order and he does not like the model, does not like the size, does not like the color (however the information on the site were enough to understand and make the decision), then Roba does not return the money for the return shipping.

  • If the product is found to be defective by the Customer at the time of receipt of the order, the product will be replaced by the same product, unless the product is withdrawn from sale. If the relevant item is withdrawn from sale, the item must be replaced with another item of equal value chosen by the customer, or the sales contract is terminated and the cost of the item is returned to the customer.

  • Roba will fully reimburse the Customer for the cost of delivery if the reason for the refusal is a defective or non-conforming product. Roba will refund the amount paid for the goods returned by the customer and the delivery fee in the amount paid by the customer, but no more than the best price for the mode of transport chosen for delivery in the area. If the Customer returns part of the ordered goods, Roba will reimburse the shipping costs in proportion to the number of ordered goods.

  • Roba will refund the money no later than within 14 calendar days from the receipt of the notice of refusal, but not earlier than within 3 working days from the receipt of the goods returned by the buyer.

Guarantee

Terms of warranty service:

Within 14–21 days from the day the goods were handed over to the point of issue: Tartu põik 2g, Jõhvi, or within 45 days if you need a part for warranty repair that you will need to wait from abroad.

In all cases, we strive to provide warranty service as soon as possible.

The warranty does not apply to:

  • Damage resulting from the fact that the goods were not used in accordance with the instructions for use, the conditions for storage and transportation of the goods were not met, or the goods were not installed as specified in the instructions;
  • damage caused by the client;
  • the goods are damaged mechanically or otherwise, disassembled;
  • there are damages caused by natural disaster, lightning, fire, flood, etc .;
  • damage resulting from the entry of objects, liquids, insects, dust, etc .;
  • damage associated with the use of non-original products or not certified by the manufacturer for use with these products;
  • the warranty seal of the goods, the serial number was damaged, signs of interference with the goods and violation of instructions were found;
  • programs and software, including pre-installed software, as well as problems caused by software;
  • damage caused by the use of pirated or inappropriate software in a computer or cell phone;
  • Damage due to the fact that the goods were used for other purposes or household appliances were used for professional purposes;
  • damage to batteries, batteries, connecting wires, bags of vacuum cleaners and brushes, light bulbs, fuses and other components that are included in the product package and naturally wear during operation;
  • damage caused by changes in the technical data of the goods in connection with the maintenance of the goods in non-certified representative offices;
  • if the buyer does not submit a document confirming the purchase of this product (which is also a warranty card for the product), as well as all documents attached to the product by the manufacturer;
  • defects and damages that have arisen in connection with the use, together with this, of goods, accessories and components not provided for by the manufacturer.

According to the provisions of VÕS § 53 part 4 of page 3, the goods collected by special instructions and instructions of the buyer, presented at registration of the goods, the right to refuse goods, does not apply, and quality goods are not refundable. Information on whether a particular product is a limitation mentioned in this paragraph is given in the product description of Roba.ee

Roba reminds:

  • the information stored on information carriers is not covered by the warranty;
  • expenses related to lose or restoration of data are non-refundable;
  • for laptop batteries, due to their normal wear and tear, the warranty is valid for a period of 6 to 12 months, depending on the manufacturer.

More detailed information related to the warranty service of goods can be found on the website www.roba.ee in the Terms & Conditions.

Roba is not responsible for the information provided on the manufacturer’s website.