1. General conditions
1.1. The sale and purchase rules apply to all parties of the sale and purchase transaction between the buyer and seller Diamant Grupp OÜ (registration code in Estonia: 10633448), located at Tartu Põik 2g, Jõhvi, Estonia.
1.2. In addition to these Rules, the legal relations between the parties are controlled by the laws of the Republic of Estonia.
1.3. The seller reserves the right to change or add the rules at any time in accordance with the established legal acts and requirements. Any changes, corrections or additions, the authorized user will be informed by logging into the Roba.ee website, and in order to make a purchase in the online store, the buyer will have to re-agree with the changed rules.
2.1. Prices in Roba.ee are in accordance with clause 4.2 for the duration of the invoice payment.
2.2. All prices include VAT 20%.
2.3. To the specified price of the goods is added the price of delivery (excluding special offers), which is taken into account in your shopping cart.
2.4. If the price of a product on Roba.ee is set incorrectly and is reported to the client before or after the submission of the order and the client does not have time to conclude a contract at a new price, Roba.ee reserves the right to cancel such a contract and return the amount paid to the client.
3. Shopping cart and order fulfillment
3.1 When you choose a product, click the “Put in a Shopping Bag” button on a product page. After, go to your “Shopping Cart” where you will have a full list of products before ordering.
3.2. To place an order, click “Order” in Shopping Cart page. You will be redirected to the checkout page. The number of goods in the “Basket” can be changed by clicking on the “Quantity” section.
3.3. On the checkout page, enter the necessary information, click Continue, then select the delivery option and click Continue. Then select a convenient payment option and a “Select” button.
Choosing the payment method “Internet banking”, select your bank and press the “Select” button, then “Pay”. You will be redirected to the Internet bank page, where you must pay the cost of your order. After that, you will receive an order confirmation to your email.
Choosing the payment method “Bank transfer” press the button “Select”, then “Order”. After that, a link will appear on the screen where you can open the order you entered. After the order is accepted by the administrator, you will be sent an invoice for payment to your email. The order will begin to be executed after we receive payment.
Choosing the payment method “Cash”, click “Select”, then “Order”. After that, a link will appear on the screen where you can open the order entered by you. You will receive an order confirmation by email. To receive your order, you have to wait when the administrator will confirm it. You will pay in cash only during receiving your order in one of our stores.
Choosing the payment method “Bankcard” click “Select”, then “Order”. It can be used if the delivery of Omniva, Smart Post or at the point of delivery of goods in the Roba shop is selected.
3.3. Be careful when entering data during checkout, as the speed and convenience of delivery of goods depend on the accuracy of the data.
3.4. The sale contract is concluded only after 100% of the order amount has been received for the Roba.ee account, unless the order started prepare immediately (if paid in cash or bank card on the spot).
4. Payment for the order
4.1. The order can be paid:
Cash/bank card upon receipt of goods
4.2. You can pay for the order by bank transfer within 3 days of receipt of the invoice. When choosing the type of payment by “cash/bank card”, the entire amount must be paid at the point of delivery of goods to Roba.ee.
4.3. Your order is canceled if you have not made a payment within 3 days.
4.4. The invoice is sent by email after payment of the order.
5. Delivery and Receiving of goods
5.1. After the conclusion of the contract of sale, the goods are delivered to the address you specify.
5.2. The goods, together with the necessary documents, are delivered within the estimated delivery time specified in the description of the goods.
5.3. In case Roba.ee does not have time to deliver the goods within the promised time for reasons beyond the control of Roba.ee (the goods are temporarily out of stock, delayed by the supplier) Roba.ee informs the client of this at the earliest opportunity by email or phone and reports the new delivery time.
5.4. If the client is not interested in purchasing the goods, he has the right to refuse the order and Roba.ee will return the full amount.
5.5. Courier delivers the goods to your specified address. No further address change is possible.
5.6. Please, when providing contact information, ensure their accuracy and correctness in order to avoid misunderstandings in the future. Roba.ee and the courier are not responsible for the delivery of goods, in the case of incorrectly provided personal data.
5.7 When you receive or pick up an order, please check its status and sign an invoice or other documents for receiving the parcel. If, upon receipt of the goods, you notice either an external defect of the parcel and/or goods, or a mismatch of the configuration, be sure to indicate this in the invoice or another document for receiving the parcel. Also in the presence of a courier, our employee at the point of delivery of goods or a post office worker, draw up a free-form report on the detection of defects in the goods. If you do not do this, we will not be responsible for:
- defects of the goods, if their cause is not a factory fail;
- nonconformity of the order picking, if these discrepancies can be detected during the external examination of the goods.
6. Cancellation and return of goods
6.1. After payment of the order and before delivery of the goods, the client has the right to cancel his order by sending a notification to the email address firstname.lastname@example.org together with the account number or by calling +372 615 0026 + 372 615 0026.
6.2. After receiving the goods, the client has the right, according to the Law of Obligations Act, to get acquainted with the goods within 14 days. If the goods are not suitable for the client, the buyer has the right to return the goods within 14 days. The product must be unused and in the original packaging.
To return goods, you must submit an application, the form of which can be found here: the return form and send it to e-mail at email@example.com no later than 14 days after receiving the goods.
6.3. In case of cancellation of an order, in accordance with clauses 4.3 and 6.1, the amount paid for the order is transferred to your bank account together with the cost of delivery at the earliest opportunity, but no later than within 14 days from the date of the refund request, except situation explained in paragraph 6.4 and 6.2. If the order is returned for the reason indicated in clause 6.2, the amount paid for the order is transferred to your bank account together with the cost of delivery at the earliest opportunity, but no later than within 14 days from the date of receipt of the claim for return and arrival of the goods to the warehouse Roba.
6.4. In the case, when products have problems not caused by Roba and/or the goods were used for purposes not specified in the instructions, Roba has the right to reduce the amount to be returned by an amount equal to the damage. In the case of recalculation of the amount, Roba will send to your e-mail a statement on the reduction of the refund amount. If the client does not agree with the terms of changing the payment, he has the right to involve an independent expert in the valuation of the cost. Expenses for the examination are divided in half between Roba and the client unless one of the parties refuses unreasonably. In this case, all costs associated with the examination will be paid by the party who unreasonably refused.
6.5. The consumer undertakes to bear the cost of return, except in cases where the product to be returned is not in accordance with the order, or in a warranty or repair case.
6.6. The buyer must return the goods after submitting an application for a return within 14 days, or provide a certificate that during the specified period, the goods were transferred to the supplier.
7. Warranty and Returns Requirements
7.1. Warranty service of all products offered in the Roba.ee online store is provided under the warranty conditions established by the manufacturer of the goods. The warranty period for the goods is specified in the product description. Upon purchase, the purchaser issues warranty documents with the goods and specifies the conditions for the warranty service of the goods.
7.2. In order to avoid misunderstandings, please check upon receipt of the goods at the point of issue of the goods whether the warranty documents are filled in correctly, which indicate the following: the model of the product, serial number, date of sale, the signature of the seller and buyer. An invoice sent by e-mail or issued at the point of issue of goods is a warranty document for the buyer.
7.3. Before you start using the product, please carefully read the instructions for use and use the product only in accordance with the instructions of its manufacturer, the characteristics and properties of the product, and its purpose.
7.4. Even in the case when the manufacturer has established a warranty period of fewer than two years, the claim for non-compliance of the goods or services with the terms of the contract the Buyer has the right to declare to the Seller within two years from the date of purchase of the goods or receipt of services. The online store is responsible for the goods sold, not complying with the terms of the contract or with defects, goods that were such during the transfer or that arise within two years from the moment the goods are transferred to the buyer. From this, it is assumed that during the first six months after the transfer of goods, the defect was already in the transfer of goods. This assumption is the responsibility of the online store.
7.5. If the quality of the goods does not comply with the terms of the contract, the Buyer has the right to demand the replacement of the goods or cancellation of the contract and refund
7.6. In the case of return of goods that do not meet the quality, the paid amount is transferred to the customer along with the cost of delivery to the specified bank account at the earliest opportunity, but no later than within 14 days. Please return the product to the warranty center in its original packaging along with all accessories.
The warranty does not apply to:
damages resulting from the fact that the goods were not used in accordance with the instructions for use, the conditions for storage and transportation of the goods were not met, or the goods were not installed in the manner prescribed by the instructions;
damage caused by the client;
there are damages caused by natural disaster, lightning, fire, flood, etc .;
physical and mechanical damage caused by the client;
damage resulting from the entry of foreign objects, liquids, insects, etc;
damage associated with the use of non-original products or not certified by the manufacturer for use with the goods;
the warranty seal of the goods, the serial number were damaged, signs of interference with the goods and violation of instructions were found;
damage is due to the fact that the product was used for other purposes, or the equipment was used for professional purposes;
damage to batteries, batteries, connecting wires, brushes, light bulbs, fuses and other components that are included in the product and naturally wear during operation;
damage caused by changes in the technical data of the goods in connection with the maintenance of goods in non-certified representative offices;
defects and damages arising from the use, together with the goods, accessories and components not provided by the manufacturer.
7.7 For legal entities there is a 6-month warranty on goods whose warranty period for individuals is at least 6 months.
8. Responsibility and unseen circumstances
8.1. Roba is liable to you and you are liable to Roba for damage caused to the other party by the violation of these conditions in the cases and amounts established by the legislation of the Republic of Estonia.
8.2. Roba is not responsible for any damage or delay in delivery of the goods if the damage or delay is due to a circumstance that Roba could not influence and the occurrence of which Roba did not foresee and could not foresee (force majeure).
9. Other conditions
9.1. All customer information received during a visit and placing orders is considered confidential. Roba does not transfer information to third parties, at the request of the client, he has the right to request the deletion of data from the Roba database. An encrypted data channel with banks guarantees the security of personal data and bank details.
9.2. In matters not specified in these conditions, one should proceed from the current legislation of the Republic of Estonia.
9.3. Disputes arising between you and Roba in connection with ordering and purchasing goods through Roba are resolved through negotiations. In the event that an agreement is not reached, you have the right to apply to protect your rights to the Consumer Protection Board or the Tallinn City Court. Disputes are resolved on the basis of ER legislation.
The right to return the goods within 14 days does not apply to the following goods:
made in accordance with the individual needs of the customer or on the basis of the conditions of the client (according to the size of the customer);
the term of use has expired;
periodicals (eg magazines, newspapers);
audio and video recordings, software, in the event that the package has been opened;
which cannot be returned for hygienic reasons (for example, underwear, open perfumes, creams);
related to betting services or lottery services;
insurance of flights and baggage or other similar short-term insurance services, up to 1 month;
financial services, the price of which varies during the cancellation period, regardless of the seller, including in respect of contracts for which the services related to foreign currency or securities referred to in paragraph 2 of the Securities Act are subject.